What TehProf.kz Dialogs is: WhatsApp calls, groups and chats in your CRM
TehProf.kz Dialogs connects your company’s working WhatsApp number to your CRM. Calls come first: an incoming WhatsApp call reaches a manager and stays in the client card, and the conversation is recorded, transcribed and summarised. Second come WhatsApp groups in the CRM. Ordinary chats are there too.
- WhatsApp calls — incoming and outgoing. Staff answer in Dialogs through the browser microphone or in the Bitrix24 mobile app through the portal’s telephony. The recording, transcript and short summary stay in the card when the conversation went through a connected line.
- WhatsApp groups — on a line whose plan includes groups: group messages are visible in Dialogs and in the CRM, and the reply goes to the group members.
- Chats — personal chats, files, voice messages, templates and delivery statuses.
- Teamwork — staff get access to lines in Settings → Channel access.
- API and events — for your own CRM, a bot or an n8n workflow.
| Where staff work | How |
|---|---|
| Bitrix24 | An Open Channel and the TehProf.kz Dialogs tab in the deal, contact, company and lead card; calls in Dialogs or in the Bitrix24 mobile app through the portal’s telephony |
| amoCRM | amoCRM chats; with the calls option, the WhatsApp call history stays in the card |
| No CRM | The Dialogs window in the browser: chats and calls |
| Another CRM, 1C, Megaplan | Through the open API or a connection done by TehProf.kz |
| Way to connect | Number and app on the phone | Calls | What to know |
|---|---|---|---|
| WhatsApp Web by QR code (our channel) | Your current number; the app stays | Both ways, without the client’s permission; no charge for conversations on top of the subscription | Quick to connect; groups on a line with groups |
| Official WhatsApp (Meta) | The number sits in the company’s WhatsApp account at Meta; the app no longer works on that number | Calling first only with the client’s permission; Meta charges its own fee for outgoing calls | Meta runs some of the checks and we do not control how long they take; templates are reviewed by Meta |
| Coexistence (Meta) | The number stays in the WhatsApp Business app and is connected officially | The official calling interface does not support such numbers; calls in the CRM go through our channel on the same number | Only if Meta accepts the number |
Which way suits your number we tell you at the free number and CRM check — before you pay.
- Open dialogs.tehprof.kz and click «Create account»: e-mail or phone, or sign in with Google or Yandex.
- The first step is free — a check of your number and your CRM: we tell you which way suits it and what will work.
- Trial access to a line lasts 3 days from the first connection, with the full plan: chats, groups and calls (on official WhatsApp — chats and calls).
- After the trial the line works with the plan you paid for. A manager issues the invoice, or you pay in your account.
The subscription is in tenge for each line — one working number — per month, and you choose what the line includes: chats, groups, calls.
| Way | Line plan | Subscription per month |
|---|---|---|
| Your current WhatsApp number | Messaging | 12 000 ₸ |
| Your current WhatsApp number | Messaging and groups | 15 000 ₸ |
| Your current WhatsApp number | Messaging and calls | 22 000 ₸ |
| Your current WhatsApp number | Messaging, groups and calls | 25 000 ₸ |
| Official WhatsApp — calls and chats | Messaging | 18 000 ₸ |
| Official WhatsApp — calls and chats | Messaging and groups | 22 500 ₸ |
| Official WhatsApp — calls and chats | Messaging and calls | 33 000 ₸ |
| Official WhatsApp — calls and chats | Messaging, groups and calls | 37 500 ₸ |
| Your WhatsApp Business, connected officially | Messaging | 18 000 ₸ |
| Connection | Paying monthly | For six months | For a year |
|---|---|---|---|
| Your current WhatsApp number | 30 000 ₸ | 15 000 ₸ | free |
| Official WhatsApp — calls and chats | 60 000 ₸ | 30 000 ₸ | free |
| Your WhatsApp Business, connected officially | 60 000 ₸ | 30 000 ₸ | free |
Paying for a year, 2 months of the subscription are free. Meta’s fee on official WhatsApp and Coexistence is not part of the subscription and goes at Meta’s rates.
Can I keep my number?
Yes, on WhatsApp Web by QR and on Coexistence: the number and the app on the phone stay. On official WhatsApp without Coexistence the number moves to the company’s account at Meta and the app no longer works on it — we agree the order with you before we start.
Are calls from a manager’s personal phone recorded?
No. Only a conversation that went through a connected line is recorded. A phone-to-phone call that bypasses the line is invisible to the CRM.
Is it legal to record a conversation?
You may record if the other person has been told and agrees: under the law of Kazakhstan, recording a conversation is processing of personal data. Agree the wording of the notice with your lawyer.
We do not work in Bitrix24 or amoCRM
We connect through the open API or do the connection ourselves: 1C, Megaplan, your own CRM or accounting software.
Can I connect several numbers?
Yes. Each line — one number — is connected and paid for separately.
We have already signed up on the site. Can we install the app from the Bitrix24 Market?
Write to a manager first. Installing the app from the Market currently creates a new Dialogs account, and we will link the portal to your existing account instead.
How do I reach a manager?
Message us on WhatsApp at +7 705 382 91 47.
Message a manager on WhatsApp: +7 705 382 91 47
Guide: connect a number and start replying
The three ways to connect in detail
WhatsApp in 1C, Megaplan and any other CRM