WhatsApp for a sales team: several managers on one number
One work WhatsApp number serves the whole team: clients see one company, while managers reply from Dialogs or from a Bitrix24 Open Channel, and the chat stays in the card.
- Access per employee: in “Settings → Operators” you mark which numbers each person sees, or assign lines by department.
- Calls to the number go to chosen employees: evenly, in order or to everyone at once (calls option).
- Browser notifications about new messages — Dialogs must stay open.
- In Bitrix24 chats go to an Open Channel with an operator queue and working hours; Open Channel rights and a place in its queue are set separately.
- The “Chats only to the responsible” mode in “Settings → Integrations”: a manager sees the chats of clients they are responsible for in the portal.
So that the team does not answer twice, choose one main place to reply — Dialogs or the Open Channel — and before replying check who has already taken the request.
How many managers can be connected?
The subscription in tenge is per line — a work number — and you choose the line plan (chats, groups, calls). How this works for your team and CRM, we say after the free check.
Can managers reply from their phones too?
On WhatsApp Web by QR and on Coexistence the phone app stays. On the official API the app does not work on that number.
Reply as a team without duplicates
The app in the Bitrix24 Market
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