WhatsApp Business API in Kazakhstan: how to connect an official number
The official WhatsApp Business API is Meta’s channel through which a company writes to clients from a work number and connects a CRM. The number is registered in the company’s Meta account (WABA), and we connect that account to Dialogs and your CRM.
| WhatsApp Business app | WhatsApp Business API | |
|---|---|---|
| What it is | An app on the phone | A Meta channel with no window of its own: the number sits in the company’s WhatsApp account (WABA) and chats go into the connected system |
| Where you reply | In the app on the phone | In Dialogs and your CRM, as a team |
| First message to a client | An ordinary message | A Meta-approved template; a normal reply is possible within 24 hours of the client’s message |
| Company verification at Meta | Not needed | Meta checks the company and the display name; verification raises the sending limit |
| Meta fees | None | For delivered templates and outgoing calls |
The WhatsApp Business app and the WhatsApp Business API are different ways of working. Coexistence combines them on one number: the official channel is connected to a number that keeps working in the app, if Meta accepts the number.
- Prepare access to the company’s Meta business portfolio, a display name that matches the brand on your site, and a number that receives an SMS or voice code.
- Check the number with us for free: we will say which way it can take — a new number, Coexistence or a move from another provider.
- Open the Meta window from Dialogs, choose the portfolio and the WhatsApp account, and confirm the number.
- Write to the number from another phone and reply from Dialogs — this checks the whole chain.
Meta checks the company and the display name separately. Meta decides how long that takes; we do not control it and do not promise “tomorrow”. Company verification raises the sending limit and is needed for the official business account (OBA) badge.
- The first message to a client, and a reply after the 24-hour window closes, go out as a Meta-approved template.
- A normal reply is possible within 24 hours of the client’s message.
- Meta charges its own rates for delivered templates and outgoing calls; it is not part of the Dialogs subscription.
- If the number is already in the WhatsApp Business app, you can keep the app — that is Coexistence.
Do I have to change my number?
On a new official number the WhatsApp app stops working on that number. To keep the app, connect the number through Coexistence or work by QR.
I already have an official number at another provider. Can I move?
Yes, by an agreed switching plan; you need access to the Meta business portfolio and the account that holds the number. The previous service’s chats are not moved automatically.
Guide: connect a new official number
Guide: verify the company in Meta
The 24-hour window and Meta fees
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