How to choose a WhatsApp–CRM integration: Wazzup, ChatApp, i2crm or Dialogs
Many services connect WhatsApp to a CRM: Wazzup, ChatApp, i2crm and others. According to their own sites on 24 October 2026, they link messengers to Bitrix24 and amoCRM. Choose between them by the six questions below, not by name.
| Question for any service | What TehProf.kz Dialogs answers |
|---|---|
| How is the number connected: QR, official API, both? | Three ways: WhatsApp Web by QR, the official WhatsApp Business API from Meta, and Coexistence — the official channel on a number that stays in the WhatsApp Business app. |
| Does the WhatsApp app stay on the phone? | On QR and Coexistence — yes. On the official API the number moves entirely to the Meta interface and the app stops working on it; we say so before you start. |
| Are there WhatsApp calls in the CRM, and recording? | Yes, as a separate line option: answering in the browser or in the Bitrix24 mobile app, call history and recording in the chat. Transcript and summary — where the recording is available to your line. |
| Are there WhatsApp groups? | Yes, on a line whose plan includes groups. On the official API groups require the OBA status from Meta. |
| Are prices in tenge, and what goes to Meta? | The line subscription is priced in tenge. Meta’s fee for templates and outgoing calls is not included and follows Meta’s rates. |
| What about a check before paying? | We check your number and CRM for free and name the exact plan and price before work starts. |
Calls are the most visible point. On the main pages of ChatApp and i2crm we did not find answering WhatsApp calls in the CRM (checked 24 October 2026); i2crm describes notifications about missed and rejected calls. Terms change — check the current ones on their sites.
- You need your current number and a quick start — WhatsApp Web by QR.
- You need an official Meta channel — the official API or Coexistence.
- You need WhatsApp calls in the client card — the calls option on the line.
Can I move from another service?
Yes. A QR number only needs to be linked again, and an official number at another provider is switched by an agreed plan. The previous service’s history is not moved automatically — we find out in advance where it will be kept.
The three connection methods in detail
Move from another WhatsApp API provider
Check your number and CRM for free
Message Support on WhatsApp · +7 771 682 74 70 · support@tehprof.kz