WhatsApp calls in your CRM and Bitrix24: answering, recording and transcript
Calls are a separate line option. A client calls the working WhatsApp number, and an employee answers at the computer. After the conversation the call history and the recording stay in the client conversation.
- The call rings the chosen employees: evenly, in order or all at once. They answer in Dialogs with the browser microphone.
- History and recording open in the conversation: «Calls and recordings» in the client panel on the right.
- A text transcript and a short summary — where the recording is technically available to your line. What you will get exactly we say after checking the number.
- On our WhatsApp Web channel conversations cost nothing on top of the subscription: not per minute, not per call.
In Bitrix24, calls can be answered in the mobile app: the line connects to the portal telephony as an office PBX, and the administrator assigns who receives calls. A Bitrix24 plan with telephony is needed; answering incoming calls does not need a separate paid SIP connector licence.
On official WhatsApp, call availability and Meta approval are checked separately, and Meta charges its own fee for outgoing calls at its own rates.
Is it legal to record a call?
Yes, if the other person is told and agrees: under the law of Kazakhstan, recording a conversation is processing of personal data.
When will there be no recording?
If nobody picked up, there is nothing to record. A phone-to-phone call that bypasses the connected line is not visible to the CRM at all.
Check my number for calls for free
Message Support on WhatsApp · +7 771 682 74 70 · support@tehprof.kz