Coordinate the team’s replies

Choose your main workspace for replying: Dialogs or a Bitrix24 Open Line.

Before replying, check the latest messages and who has already taken the request.

• Handle the request in the chosen workspace and let colleagues know when you hand the customer over.
• With Coexistence, messages from the WhatsApp Business phone app may appear in the history, but without delivery or read receipts.
• History from before the connection or from a previous service is not imported automatically into the Open Line. Read earlier conversations where they were saved.