Recording and transcribing WhatsApp calls in your CRM
After each call through a connected line, three things can stay in the client card: the recording, a text transcript and a short summary. You can listen to the recording in the chat, and the transcript makes the conversation searchable.
- Recording — audio attached to the request: a disputed moment can be heard.
- Transcript — text with each side’s lines: faster to read than to listen.
- Summary — a few lines on the point of the call and the next step.
The transcript and summary are available where the recording is technically available to your line. What you will get exactly, we say after checking your number and CRM.
When does a recording reach the card?
When the call went through a connected line: our WhatsApp channel, Bitrix24 telephony or recording from the workspace in the browser.
When will there be no recording?
If nobody picked up, there is nothing to record. If a manager called from a personal phone bypassing the line, the CRM does not see that call at all: no call card, no recording, no transcript. If the call happened and the file is still arriving, the card says “recording pending”.
Where is the recording stored?
On our server, in your account. The recording and transcript are kept for 90 days after the call ends, then the file is deleted. If you need a recording for longer, save it in advance.
Is it legal to record a call?
You may record if the other person is warned and agrees: under Kazakhstan law, recording a conversation is processing personal data. Warn both the client and your staff. Agree the wording with your lawyer — we do not give legal advice.
Do I pay for talk minutes?
On our WhatsApp Web channel — no, beyond the subscription. On official WhatsApp, Meta charges its own rates for outgoing calls.
Check your number for calls for free
Message Support on WhatsApp · +7 771 682 74 70 · support@tehprof.kz