WhatsApp for amoCRM: chats and call history
TehProf.kz Dialogs connects a WhatsApp number to amoCRM through its chats. A client message arrives in an amoCRM chat, the manager replies from amoCRM, and the reply reaches the client in WhatsApp.
- On the first message from a new client, amoCRM itself creates the chat, the contact and a deal in Incoming leads — this is how its chats work.
- Messages sent from Dialogs also appear in the amoCRM chat: there is one conversation history.
- When the line has the calls option, WhatsApp calls are added to the amoCRM card history with a link to the recording, when the line has a recording.
- Employees can answer WhatsApp calls in Dialogs in the browser.
TehProf.kz does the connection. The amoCRM administrator grants access to the Dialogs app in their account, and we set up the rest. The link counts as ready when an incoming message shows in amoCRM and a reply from amoCRM reaches the client.
Does the integration create deals itself?
No. amoCRM creates the deal in Incoming leads on the first message; after that it moves through your pipeline.
Can I call a client with a button inside amoCRM?
With the calls option, WhatsApp calls are answered in Dialogs in the browser, and the call history stays in the amoCRM card. Dialing from inside amoCRM we discuss at the account check — it depends on your setup.
Which way to connect the number
The 24-hour window on official WhatsApp
Check my number and amoCRM account for free
Message Support on WhatsApp · +7 771 682 74 70 · support@tehprof.kz