WhatsApp in 1C, Megaplan and any other CRM: how to connect
For Bitrix24 and amoCRM Dialogs has ready-made apps — no programmer needed. 1C, Megaplan, your own CRM, accounting software or a bot receive WhatsApp chats through the open API: incoming messages arrive at your system’s address, and replies go out with one request.
| Where you work | How WhatsApp is connected |
|---|---|
| Bitrix24 | A ready-made app from the Bitrix24 Market |
| amoCRM | Through amoCRM chats; TehProf.kz does the connection |
| 1C | Through your 1C programmer together with a TehProf.kz manager |
| Megaplan or your own CRM | Through the open API or a connection done by TehProf.kz |
| No CRM | Staff reply and take calls in the Dialogs window in the browser |
The Dialogs side for 1C is ready, but the key for 1C is currently issued by a TehProf.kz manager, not in your account.
- Write to a TehProf.kz manager.
- They give you access and instructions for your 1C programmer.
- The programmer sets up sending and receiving messages in your database.
The open API suits:
- a company with its own CRM, or a CRM that has no ready-made app;
- a CRM developer who wants to give their clients WhatsApp inside their system;
- anyone building a bot or a workflow on top of WhatsApp, for example in n8n.
| What the API passes | Available today |
|---|---|
| Incoming and outgoing WhatsApp messages — personal chats and groups | Yes, as an event to your system’s address |
| Files: photos, documents, voice messages, video | Yes, as a link in the event |
| Sending messages and files from your system | Yes |
| Delivery statuses: sent, delivered, read, failed | Yes |
| Official WhatsApp templates and Meta’s decisions on them | Yes |
| The list of lines and their state | Yes |
| Catching up on missed events and replaying deliveries | Yes |
| WhatsApp calls, call recordings and transcripts | On request, through a manager |
In Bitrix24 and amoCRM calls already reach the client card. For another CRM there is no ready-made open call feed yet: describe the task to a manager, and they will tell you what is possible and when.
If you have no programmer of your own, TehProf.kz connects WhatsApp itself through your CRM’s developer interface. Whether any custom work is needed and what it costs, we tell you at the free check of your number and your software — before the work starts.
| You do it yourself | Through a manager |
|---|---|
| Sign-up, connecting the number, the API key, the event address, sending and receiving messages — in your Dialogs account and by the documentation | The key for 1C; calls, recordings and transcripts in your CRM; non-standard scenarios; choosing how to connect the number; the invoice |
Do we need a programmer?
For your own CRM and for 1C — yes: someone has to receive events and send requests. If you have no programmer, TehProf.kz can do the connection. Bitrix24 and amoCRM need no programmer.
Where is the technical documentation?
In the Gateway API part of the help: the key and its permissions, sending, templates, events and their signature, catching up, errors and limits. The open OpenAPI description is at https://dialogs.tehprof.kz/api/v1/gw/schema/ — you can import it into Postman or a client generator.
How do I reach a manager?
Message us on WhatsApp at +7 705 382 91 47.
Gateway API: the key, permissions and first requests
Gateway API: events and signature checks
The TehProf.kz Dialogs app in the Bitrix24 Market
Message a manager on WhatsApp: +7 705 382 91 47
Check your number and your software for free
Message Support on WhatsApp · +7 771 682 74 70 · support@tehprof.kz