Trial, payment and the invoice for a line
The first line of each kind works free for the first 3 days, then you pay for it by invoice. Line and one-time connection prices are in Prices in tenge; this article is only the order of steps.
A 3-day trial of the line opens at the first connection and gives the full make-up at once: messaging, groups and calls (on official WhatsApp — messaging and calls). Before that we check your number and CRM for free — how to ask for it is in Where to start. A new workspace you opened by phone also starts with a 3-day trial.
A company gets the trial once per kind of line: one for WhatsApp Web and one for official WhatsApp. If you already had a line of that kind — on trial, paid or deleted — a new one is connected straight away by invoice.
Dialogs → Settings → Payment
- Under “Billing details” press “Add billing details”. Choose who is buying (an organisation, a sole proprietor or an individual) and enter the BIN or IIN — 12 digits. The “Fill in by number” button inserts the name and address from the state register; check them. An e-mail for invoices is optional: without it the invoice goes to the owner.
- In the list “Channels and subscription” press “Pay” next to the line.
- Choose the “Plan” and the “Term”: 1, 6 or 12 months. Paying for 12 months gives two months free. The first invoice includes the one-time connection if the line has not been renewed yet: the sum is shown as “Includes connection”.
- Press “Issue invoice”. The invoice arrives by e-mail, and the window shows “Download invoice (PDF)” and “Open invoice”.
- Pay by bank transfer and put the invoice number in the payment purpose. A card is available on the invoice page when that option is on.
When the payment arrives, the line renews by itself. The status is under “Invoices”: “Awaiting payment”, then “Paid” and the line “Term extended until …”. Invoices are issued by TehProf.kz under the licence agreement.
| Line state under “Payment” | What it means |
|---|---|
| “Active” | The term is running, nothing to pay yet |
| “Ending soon” | No more than 3 days to the end. A banner with a pay link shows above the screen |
| “Awaiting payment” | An invoice is issued and waits for payment. You cannot issue another one for the same line |
| “Expired” | The line neither receives nor sends messages until you renew it |
| “No term assigned” | The line has no term yet. Write to support |
There is no auto-charge: each term is paid with a new invoice. Issue it ahead, while the banner “The subscription of channel … ends” shows. The owner and administrators see the banners.
What happens after the 3 trial days?
The line works with the make-up you paid for. If the invoice is unpaid, the term ends with the trial and the line stops receiving and sending messages. Paying brings it back. If a long time has passed since the term ended, write to support before paying.
There is no “Payment” tab
The owner and administrators see it, and only when self-service payment is on. If the tab is missing or it says “Self-service payment is unavailable right now”, write to us and we will issue the invoice ourselves.
How long is an invoice valid?
The invoice says “pay by …”, which is 3 days. A transfer already on its way is still accepted for 4 more days, then the invoice is withdrawn. Do not pay an expired invoice: issue a new one.
I paid, but the term did not extend
Until the status becomes “Paid” the term does not change: a transfer does not arrive instantly. Open “Settings → Payment → Invoices” and check the status. If nothing changes after a working day, write to us with the invoice number and the payment order.
What does “Paid on a cancelled invoice” mean?
You paid an invoice that had already been cancelled or had expired. The term is not extended. We refund on an approved request: write to us. A refund is made only this way.
Do the invoices include Meta’s message fees?
No. On official WhatsApp Meta charges its own fee, counted separately from the line price. How paid and free messages work is in The 24-hour window and templates. If messages stop because of payment in Meta, see Meta connection problems.
Message Support on WhatsApp · +7 771 682 74 70 · support@tehprof.kz