The “Not read” label in Bitrix24 now clears itself

The responsible opened the client’s chat in Dialogs
The responsible opened the client’s chat in Dialogs

A Bitrix24 deal card carries the label “Chat with client: Not read”. Now it clears itself when the responsible opens the chat in Dialogs. If another employee opens the chat, the label stays. For this to work, connect an Open Line and give your employees access.

The deal has an unread client message
Before: The deal has an unread client message
  1. The “Not read” label: the responsible has not read the client’s message yet
The responsible opened the chat in Dialogs — the label is gone
After: The responsible opened the chat in Dialogs — the label is gone
  1. The client writes — the deal card shows “Chat with client: Not read”.
  2. The deal’s responsible opens the chat in Dialogs — the label is cleared.
  3. To clear the label when a message is read in WhatsApp on the phone, open the Bitrix24 settings in Dialogs and turn on the switches you need.
Three switches on the Bitrix24 card. In the screenshot the second and third are on
Three switches on the Bitrix24 card. In the screenshot the second and third are on
  1. Read in WhatsApp — read in Bitrix
  2. Installer key clears “Not read”
  3. On lines where Bitrix changes the responsible when a chat is accepted, put the previous responsible back

Dialogs → Settings → Integrations → Bitrix24 → Settings

Open in Dialogs

Read more in the article How the “Not read” label is cleared in Bitrix24.