An incoming call in the browser: accept, reject, microphone

An employee answers on a computer. Dialogs must be open in the browser — the tab may be in the background but not closed. A closed tab will not hear the call.

1. A customer's call appears on the «Incoming call» card with a name or number.
2. Press «Accept». On the first call the browser asks for the microphone — allow it.
3. During the conversation «Mute microphone» and «Hang up» are available. The state shows as «In call».
4. If you do not want the call, press «Reject».

Who gets the call is decided by the call route: first the responsible people and chosen employees, then forwarding to WhatsApp. One person takes a call; someone already on the line is not offered a second one, and the others see «Answered by another operator or tab».

The call is on, but they cannot hear me

Check in order:

• The browser allowed the microphone for the site. If not, you get the hint «Allow microphone access in this site's settings.»
• The right microphone is chosen in the browser and not switched off with «Mute microphone».
• Dialogs is open in its own tab, not in an embedded window where the microphone is blocked.

The call did not arrive

Check that the line is connected («Calls connected»), that «Take this line's calls in Dialogs» is on, and that you are among those the route rings. If in doubt, look in the journal — a missed call is recorded under «Missed».