The call journal: recents, missed and the result of every call Briefly All calls of the line are in «Recents»: «All» and «Missed». Each call shows direction, result and time. Call back with one tap on the row. The «Recents» tab is the journal. Calls are grouped by day: «Today», «Yesterday», «Earlier». The «Show more» button below loads older ones. The «Name or number» search looks through the journal.
Tab What it shows All All incoming and outgoing calls Missed Only calls nobody answered. When there are none it says «No missed calls»
«Recents»: calls by day, missed ones marked in red If there were several conversations with a known number, the row shows «Name (4)» — four calls gathered into one row. A conversation in progress is marked «Call in progress».
Result What it means Answered The conversation took place Missed The customer called and nobody picked up Declined The call was rejected Not reached You called and the customer did not answer Busy The customer's line was busy Not on WhatsApp The number has no WhatsApp, the call did not go through
Open «Calls» → «Recents» → «Missed». Tap the row of the missed call: the call goes to that person from the same line. If the conversation took place, the row moves to «All» as answered. Tip. Want fewer missed calls? Check the call route : add more employees or turn on forwarding to WhatsApp.
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