MAX for Bitrix24

MAX is a messenger that clients in Russia write in. TehProf Dialogs connects MAX now: its messages arrive in Bitrix24 Open Channels, where your team already answers WhatsApp and Telegram. An Open Channel is the clients’ chat inside Bitrix24 (see the glossary).

How to connect

First 3 days free, no card.

Step 1. Start connecting

• Open the Channels page.
• On the MAX card press Connect.

You will see: Dialogs create a 3-day demo line (one demo per company, of any type) and open MAX's QR code.

Step 2. Scan the QR code in MAX

• In the MAX app open Settings → Devices → Sign in by QR code and scan the code.
• MAX may ask for the account password.

You will see: The MAX line appears on the Channels page.

Step 3. Check the chat

• Write to your MAX from another account.

You will see: The message arrives in a Bitrix24 Open Channel.

What you get in the CRM

Messages go both ways, clients arrive with their names, and the line shows its number. You can start a chat by phone number: the number is checked in MAX first, and if it is refused Dialogs say why.

In the Bitrix24 Contact Center MAX lines get their own tile with the MAX icon. Chats go into Open Channels like WhatsApp and Telegram; the client's messenger is marked MAX, and the source is MAX.

Calls

When a client calls the MAX line, it rings for the line's operators in the Dialogs call window; whoever answers talks from the browser. An operator can also call a MAX client from the dialogue.

What is not there

• Call recording (so no transcripts).
• Hold and hand-over to a colleague.
• Calls through Bitrix24 telephony or the company's phone system (PBX, SIP; see the glossary).
• MAX groups.

How much does MAX cost?

A MAX line a month: messaging 12 000 ₸, messaging and calls 22 000 ₸, calls only 15 000 ₸; free connection. After the 3-day demo the company pays for the line itself in the cabinet. Groups are not connected on MAX.

How does MAX differ from Telegram?

For a manager, hardly at all: one window, routing between employees and history in the client card. The difference is in calls: MAX has no call recording, no Bitrix24 telephony, no hold and no hand-over to a colleague yet.

Telegram for Bitrix24

TehProf Dialogs in the Bitrix24 Market