Telegram for amoCRM Briefly A client writes to you in Telegram, and a manager replies from the amoCRM deal card, next to WhatsApp. Your own account is connected, not a bot: the client sees your name and photo. First 3 days free, no card. Telegram groups are not connected and old chats are not moved over. TehProf Dialogs connects your own Telegram account to amoCRM. Chats arrive in the native amoCRM chats next to WhatsApp, and a manager replies right from the deal card.
How to connect Telegram to amoCRM First 3 days free, no card.
Step 1. Install the app In your amoCRM account install Dialogs from amoMarket (link below). You will see: TehProf Dialogs opens.
Step 2. Start connecting Open the Channels page. On the Telegram card press Connect . You will see: The Telegram sign-in opens: a QR code and a phone number field.
Step 3. Sign in to your Telegram In Telegram on your phone open Settings → Devices → Link Desktop Device and scan the QR code. You can also sign in with your phone number and the code Telegram sends you. You will see: A TehProf Dialogs session appears in the device list of Telegram.
Step 4. Enter the cloud password if you have one If your account has a cloud password, Dialogs asks for it. The password goes to Telegram only; we do not store it. You will see: If there is no cloud password, Dialogs does not ask — go to step 5.
Step 5. Wait for «The line is working» Write to your Telegram from another account. You will see: The text The line is working and your message in the chats.
What you get in amoCRM Telegram messages arrive in the native amoCRM chats; each line is its own source, so you see where the client came from. A manager replies from the card, and the reply goes to the client in Telegram from your account. The client's number menu in the card lists the Telegram line: call from it when calls are on for the line. The call runs in the manager's browser. The call is recorded when recording is on for the line. The recording terms are part of the accepted public offer — no separate consent is needed. Does the first message create a deal in amoCRM? When native amoCRM chats are connected, amoCRM itself creates the new request in Incoming leads. When they are not, Dialogs finds the client’s open deal by phone; if there is none, it creates a contact and a deal in the funnel and stage from the line settings and writes the conversation as notes in the timeline. The «Create nothing in the CRM» mode turns this off.
Is it a bot or my own account? Your own account. Clients write to you as usual and see your name and photo, not a bot. Messages you send from your phone show up in Dialogs too.
Will old chats be moved over? No. Dialogs receives messages from the moment you connect. Older chats stay in Telegram.
Do photos, voice messages and files come through? For now they arrive as a caption: the chat shows «Photo», «Voice message» or «File», and you open the file itself in Telegram. You reply from Dialogs with text.
Do Telegram groups work? No. Dialogs takes one-to-one chats with clients; groups and channels are not connected.
Why could the line disconnect? Dialogs works as a separate device in your account. Do not end the TehProf Dialogs session in Telegram and do not press «Terminate All Other Sessions» — the channel would disconnect and you would have to connect it again.
Can I connect several accounts? Yes. Each Telegram account is its own line, which you can give to a department or to one employee.
How much does it cost? A company's first line, WhatsApp, Telegram or MAX, runs free for three days as a demo. The demo has the full composition, calls included. A permanent Telegram line a month: messaging 12 000 ₸, messaging and calls 22 000 ₸, calls only 15 000 ₸; free connection, no charge for talk time on top; pay for a year and get 2 months free. Moving from another service? We count what you paid there, see Prices in tenge .
On Bitrix24? Read Telegram for Bitrix24 . For WhatsApp: WhatsApp for amoCRM .
Install Dialogs from amoMarket in your account
How to connect Dialogs to amoCRM
Related articles Getting started What TehProf Dialogs does, the first step, the trial and payment
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amoCRM quick start — Install the app, connect a WhatsApp line to amoCRM and test an incoming message and a reply. Steps, screenshots and connection checks.Chatting with clients Signing in, replying, replying after a day of silence, saved replies and templates, notifications
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Gateway API: getting started — One WhatsApp API in TehProf Dialogs: receive messages on your own webhook and send replies with a single POST from a bot, an n8n flow or your own service.Sending messages — Send a message. POST /messages/ — text, a file or a template. A file may carry text as its caption; a template does not combine with text or a file.Message templates — Create an official WhatsApp template through the Gateway API: POST /templates/, a lowercase name and a required body_text; the verdict from Meta comes later.Webhooks: inbound events — How to register a Gateway API webhook: PUT /webhook/ with your https URL and streams, the hmac_secret that signs deliveries, and replacing a subscription.Missed deliveries — Gateway API subscriptions: GET /subscriptions/ shows the state and watermark of every line, so you can catch up on WhatsApp events your webhook missed.Errors, n8n and limits — Gateway API errors come in one envelope { error, description, data }: the main codes, working with n8n and limits when sending WhatsApp messages.Calls by API — Your program takes and places WhatsApp calls on TehProf Dialogs lines, speaks and listens, and hands the client to the line’s people. Key with calls:voice.Calls by API: commands and voice — How a program places, accepts, transfers and ends calls, how it speaks and listens to the client, and how it learns about new calls.History and call summary — Finding ended calls by what happened in the conversation, a client’s repeat calls and the call summary in numbers — from the recording’s sound, no AI.Calls by API: Python SDK — The dialogs-sdk package for Python: installing it, a first bot that answers and hands the client to people, and a sandbox check without a phone.Calls by API: errors — Refusal codes of the calls API, what they mean and what to do: key permissions, someone else’s call, transfer, a client who refuses automated calls.Comparisons and prices Which way to choose, prices in tenge, how we compare with other services
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